Terms of Service

Last Updated: 27/04/2026

1. Acceptance of Terms

By accessing or using GreenLens Analytics services ("GreenLens", "our", "us"), you as a "Client" or "customer" agree to be bound by these Terms of Service. If you do not agree, please do not use the platform.

2. Description of Services

GreenLens provides an online cloud-based platform that enables Clients to:

  • Upload financial and business data in a specified format (CSV or XLSX).
  • Generate interactive dashboards using AI-assisted data analytics.
  • Receive instant business insights and AI-assisted summaries of business position.

The platform is provided as a software-as-a-service (SaaS) offering. GreenLens uses Anthropic's Claude API to generate insights. AI outputs are automated and based solely on uploaded data — the insights may be inaccurate or incomplete.

3. Eligibility

To use GreenLens services, the following conditions must be met:

  • Clients must be at least 18 years old.
  • The platform must be used for lawful business purposes only.
  • Clients must provide accurate registration details, including ABN and business registration evidence (Australian businesses).

4. Account Registration & Security

  • Clients are responsible for maintaining the confidentiality of their account credentials and complying with two-factor authentication requirements.
  • Clients must not share login credentials with any other person.
  • Clients are responsible for all activities conducted under their account.
  • GreenLens is not liable for unauthorised account access resulting from a Client's failure to maintain credential security.

5. Client Data & Responsibilities

  • Clients are solely responsible for the accuracy of data uploaded to the GreenLens platform.
  • GreenLens does not provide financial data verification, financial audit, or compliance assurance of Client data.

Clients agree not to:

  • Upload unlawful, harmful, or fraudulent data.
  • Use the platform for fraudulent purposes or upload fabricated financial data.
  • Attempt to reverse engineer, disrupt, or compromise the platform or its systems.

6. AI-Generated Insights Disclaimer

GreenLens uses artificial intelligence (via Anthropic's Claude API) to generate insights. Clients acknowledge that:

  • AI outputs are automated and may be inaccurate or incomplete.
  • Insights are based solely on the data uploaded by the Client.
  • Outputs are not guaranteed to be correct or comprehensive.

Clients must independently verify all results before making any financial, business, or operational decisions.

7. No Financial, Legal, Tax or Professional Advice

GreenLens does not provide financial, accounting, legal, investment, or tax advice.

  • All outputs are for informational purposes only and provide general insights into business position.
  • No reliance should be placed on any platform output as professional or commercial advice.
  • Clients are solely responsible for their business decisions.

8. Subscription, Billing & Payments

GreenLens provides access to the platform via one or more subscription plans as published on our website from time to time. Plan features and pricing vary and may be updated in accordance with Section 20 (Changes to Terms).

8.1 Billing

  • Subscriptions are billed monthly or annually as selected at sign-up.
  • Payments are processed via third-party providers (e.g. Stripe). GreenLens does not store payment card details.

8.2 Cancellation

  • Clients may cancel their GreenLens subscription at any time.
  • Access to the platform continues until the end of the current billing period.
  • No refunds are available for partial billing periods unless required by applicable law.

9. Intellectual Property

All platform software, design, and content remain the property of GreenLens Analytics.

Clients are granted a limited, non-exclusive, non-transferable licence to use the platform for the duration of their paid subscription.

Clients may not:

  • Copy, resell, or redistribute the platform, financial dashboards, or business insights generated by the platform.
  • Reverse engineer or attempt to extract source code.

10. Data Ownership

  • Clients retain full ownership of their uploaded business data.
  • By agreeing to these Terms, Clients grant GreenLens a limited licence to process uploaded data solely to deliver the services described in these Terms.
  • GreenLens does not claim ownership of any Client business data at any stage of service delivery.

11. Service Availability

  • GreenLens aims to provide reliable service but does not guarantee uninterrupted access. The platform may experience downtime for maintenance, updates, or due to circumstances beyond our control, including third-party AI API availability.
  • GreenLens is not liable for any loss or damage arising from service interruptions.

12. Limitation of Liability

To the maximum extent permitted by law, GreenLens is not liable for:

  • Financial or business losses arising from use of the platform.
  • Decisions made based on platform outputs.
  • Errors, inaccuracies, or omissions in AI-generated insights.
  • Data inaccuracies, loss, or corruption.
  • Service interruptions or unavailability.

To the extent liability cannot be excluded by law, GreenLens's total aggregate liability to a Client in connection with any claim under these Terms shall not exceed the total subscription fees paid by that Client to GreenLens in the 12 months preceding the event giving rise to the claim.

Use of the platform is at the Client's risk.

13. Indemnity

Clients agree to indemnify and hold GreenLens, its officers, employees, and agents harmless from any claims, losses, costs, or damages arising from:

  • Your use or misuse of the platform.
  • Misuse of data or services.
  • Breach of these Terms.

GreenLens will indemnify Clients against claims by third parties that the GreenLens platform itself (excluding Client data) infringes any intellectual property right, provided GreenLens is notified promptly of any such claim.

14. Termination

GreenLens may suspend or terminate a Client's access to the platform if the Client:

  • Breaches any provision of these Terms.
  • Uses the platform unlawfully or in an unauthorised manner.
  • Poses a risk to platform integrity or the security of other Clients' data.

15. Early Access / Beta Disclaimer

IMPORTANT NOTICE — EARLY ACCESS

GreenLens is currently provided in early access / beta form. BY USING THE PLATFORM DURING THIS PHASE, YOU ACKNOWLEDGE AND AGREE THAT:

  • THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
  • The platform may contain errors, bugs, or incomplete functionality.
  • Features may be changed, removed, or updated without prior notice.
  • GreenLens does not warrant that the platform will meet your requirements or operate without interruption during the early access period.

16. Third-Party Services

GreenLens integrates with the following third-party providers: Anthropic (Claude API), Vercel, Supabase, Cloudflare, Resend, and Stripe (payment processing).

GreenLens is not responsible for:

  • Third-party outages or service degradation that may impact platform availability or output.
  • External data processing by third-party providers.
  • The terms, policies, or practices of third-party providers.

17. Force Majeure

GreenLens will not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, government action, third-party infrastructure failures (including cloud provider or AI API outages), or telecommunications failures.

18. Dispute Resolution

In the event of a dispute arising from or in connection with these Terms, the parties agree to attempt to resolve the dispute in good faith through direct negotiation within 30 days of written notice of the dispute. If the dispute is not resolved within that period, either party may pursue their legal remedies in accordance with Section 19.

19. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria, Australia in respect of any dispute arising from or in connection with these Terms.

20. Changes to Terms

GreenLens may update these Terms from time to time. Clients will be notified of material changes via the email address associated with their account. Continued use of the platform after the effective date of revised Terms constitutes acceptance of those Terms.

21. Contact

For any questions regarding these Terms of Service, please contact us: